Last Updated: May 2026
At #SixZeroes Outfit, customer satisfaction is our priority. Please read our Cancellation and Refund Policy carefully before placing an order.
1. Order Cancellation
Before Order Dispatch
- Orders may be cancelled before they are dispatched from our warehouse.
- To request a cancellation, please contact our customer support team as soon as possible.
- Approved cancellations will be refunded to the original payment method.
After Order Dispatch
- Once an order has been shipped, it cannot be cancelled.
- Customers may refer to our return process, if applicable.
2. Return Eligibility
Returns may be accepted under the following circumstances:
- Incorrect product received
- Damaged product received
- Manufacturing defect
- Product significantly different from the description
To be eligible for a return:
- The item must be unused, unwashed, and unworn.
- Original tags, packaging, and accessories must be intact.
- Return requests must be submitted within 7 days of delivery.
3. Non-Returnable Items
The following products are not eligible for return or refund:
- Customized or altered products
- Made-to-order items
- Products purchased during clearance or final sale promotions
- Items damaged due to misuse, improper handling, or normal wear and tear
4. Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- Processing time may vary depending on your bank or payment provider.
5. Exchange Policy
Subject to availability, eligible products may be exchanged for:
- Size replacement
- Product replacement in case of defects or damage
Exchange requests must be submitted within 7 days of delivery.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Share your order number along with clear photographs of the product and packaging.
- Our support team will review the request and provide further assistance.
7. Shipping Charges
- Original shipping charges are non-refundable unless the return is due to our error.
- Return shipping costs may be borne by the customer unless otherwise approved by #SixZeroes Outfit.
8. Refund Rejection
Refunds may be denied if:
- The returned product is used, washed, or damaged by the customer.
- Original tags or packaging are missing.
- The return request is made outside the eligible return period.
9. Contact Us
For cancellation, return, exchange, or refund assistance, please contact:
#SixZeroes Outfit
Email: shop@hashtagsixzeroes.com
Phone: +91 8750003293
We are committed to providing a smooth and transparent shopping experience for all our customers.